Best Maid Agency in Singapore

Best Maid Agency in Singapore

Top Brands Admin

Wherever you look, the pace of professional and family life is at the fastest rate it can get. No one can blame you if you missed cooking for your family or taking care of your home because of your professional career’s demands. Thankfully, you can hire a helper from the best maid agency (Singapore) to help you with the chores at home and for your kids. 

Many Singaporean families entrust their houses and families to certified foreign domestic workers (FDWs) working for the best maid agencies in Singapore. All these agencies are under the Ministry of Manpower’s (MOM) regulation to ensure that all domestic helper agencies comply with its requirements that guarantee every Singaporean household’s safety.

With MOM’s guidelines, you can work with reliable maid agencies that can recommend the best domestic helpers for all your homemaking needs. But, before we head down to the list of Singapore’s best ones, let’s take a look at who MOM is and what are its roles in the next section.

What is the Ministry of Manpower?

The Ministry of Manpower (MOM) is Singapore’s central agency in charge of overseeing the country’s labor force. It promotes employment, protects workers’ rights, conducts research on labor issues, and manages the national jobs database.

Considering their responsibility with the country’s local and foreign labor force, the Ministry of Manpower in Singapore plays an important role in overseeing the activities of foreign domestic helpers and their respective Singapore maid agencies.

Every agency must comply with local labor laws, registration, and licensing. If an agency you’ve found is not in MOM’s database, don’t consider working with them. 

Lastly, it’s the MOM’s responsibility to impose fines on or suspend the license of any maid agency in Singapore violating its regulations.

What Are MOM’s Guidelines on Choosing a Reliable Maid Agency?

MOM’s employment agency and personnel search database are readily accessible for all Singaporeans looking for top maid agencies. While each of them can give you dependable helpers, other maid agencies can have a better performance than your prospects. You can assess the likelihood of using excellent maids by using the MOM’s technical guidelines.

1. Retention Rate

This measure refers to the helper’s working period with the same employer or agency. A higher retention rate indicates a well-managed and operating maid agency. In Singapore, the average rate for all when it comes to retention is 48.25%, which makes many FDWs comfortable with their working conditions in most agencies and their clients.

2. Transfer Rate

This figure indicates how many times a foreign domestic worker moved between agencies and reflects the possible success or shortcoming of the employers. In Singapore, 1.78% is the average industry rate. Lower rates indicate agencies infrequently transfer maids because their employees are happy with their existing working conditions.

3. Placement Volume

This number refers to the number of foreign work passes the employer has applied for yearly and indicates the number of resources and personnel that it can provide to prospective customers. A high number indicates that an agency has more workers and resources. 

While it can sound advantageous, it can also be problematic because more resources require more time to process your requests.

As of 2020, the industry has an average of 36 placement volumes or work pass applications per year.

4. Experience

Experience indicates the length of time employment agencies has been in operation in Singapore. In most cases, you can expect an older one to be the least affordable maid agency because of their brand and solidified logistics and systems.

However, experience alone isn’t enough to say that an agency is dependable. We highly recommend looking at the other technical factors above to find leading maid agencies in Singapore.

And, as you’ve guessed, we’ve used these parameters and other guidelines to find these 12 excellent agencies that rarely transfer helpers, provide quality training, and provide quality domestic helpers all around.

Now, without further ado, let’s learn more about each Singapore maid agency that you can trust for excellent service.

10 Best and Most Trusted Maid Agencies in Singapore 2022

  1. Universal Employment Agency
  2. Raymond Maids
  3. Reliable Maids
  4. EELIT Maid Agency
  5. Tailormaid Services
  6. Wonderful Maid Agency
  7. JForce Employment Services
  8. Island Maids
  9. JL Maid Specialist
  10. Westrama Management
Universal Employment Agency  Homepage

Years in the Industry
30 Years

Primary Services
Baby care, child care, elderly care maids

Secondary Services
Transfer maid placement. Philippine, Indonesia, Myanmar maid placements. Available for direct hiring, work permit and passport renewal, and home leave documentation.

Price Range: 
1. $59 Premium plan for immediate pooling and scheduling of applicants
2. $734 (MOM and insurance included) to hire a transfer helper
3. $2,395 maid hiring from the Philippines
4. $1,695 maid hiring from Indonesia
5. $1,295 maid hiring from Myanmar
6. $1,174 maid hiring from another country

Opening Hours
Monday – Friday: 10:00 AM – 7:00 PM
Saturday – Sunday: 10:00 AM – 5:00 PM
Closed every Tuesdays and Public Holidays

Email Address
info@universal.sg

Contact Us
Phone: +65 6742 2337 or Whatsapp

Universal Employment Agency employs helpers from the Philippines, Indonesia, and Myanmar and continues to supply the best helpers in the country for over 30 years. 

Most Singaporeans may have received recommendations to use UEA’s services because of its above industry average performance, such as a high placement volume of 384 while still having a high retention rate of 59.44% and a relatively low transfer rate of 2.04%. 

Plus, customers find their front-end services helpful and efficient by taking care and informing customers throughout the entire process.

Customer Reviews

“This is by far the best maid agency that I have encountered. All the (staff) were very responsive, helpful and professional. They followed through what I need for a maid and helped with the selection. During the tough tie that I needed assistance regarding the maid, they were very kind and helpful. Would recommend to anyone who need this professional help. Thanks a lot UEA (staff) especially Michelle..”

“My overseas helper finally arrived after almost 5 months due to the Covid situation. Universal has been responsive and helpful throughout and answered our queries to the best of their abilities with each new change in the border restrictions. We appreciate the help given by Kate, Sophie, Jenny and Elizabeth! Thank you.”

Raymond Maids Homepage

Years in the Industry
30 Years

Primary Services
Maids for general housekeeping, child care, elderly care, disabled care, special needs care, and cooking.

Secondary Services
Employment of new FDWs, employment of transfer FDWs, direct-hire, work permit application / Renewal / Cancellation, security bond, personal accident, and medical insurance, medical check-up, settling-in-program, fingerprint service, employers orientation programme, liaison with select agencies.

Price Range
S$1,000-S $2,500 depending on the maid’s original country and quality performance.

Operating Hours
Katong Shopping Centre branch:
Monday – Friday: 10:30 AM – 8:00 PM
Saturday – Sunday: 11:00 AM – 5:00 PM

Bukit Timah Plaza branch:
Monday – Friday: 11:00 AM – 8:00 PM
Saturday – Sunday: 11:00 AM – 6:00 PM 

Zhongshan Mall branch:
Monday – Friday: 11:00 AM – 8:00 PM
Saturday – Sunday: 11:00 AM – 6:00 PM 

Sembawang Shopping Centre branch:
Monday – Friday: 11:00 AM – 9:00 PM
Saturday – Sunday: 11:00 AM – 7:00 PM

Contact Information
Katong Shopping Centre branch:
+65 6345 6788
Bukit Timah Plaza branch:
+65 6468 5688 
Zhongshan Mall branch:
+65 6493 1788 
Sembawang Shopping Centre branch:
+65 6484 3788 
Caregiver Agency:
+65 6466 6188

Finding a maid agency that caters to a wide variety of specialized needs is very valuable, which is why Raymond Maids is an agency that can help you find a maid for all occasions. For example, they can provide specialist maids that can take care of your kids while you’re at work or elderly caregiving specialists if you’re living with an elderly parent.

Raymond Maids trains their elderly and special needs care maids in-house but prioritizes maids who have caregiving qualifications from both the maid’s origin country and in Singapore. This ensures they’re ready to care for aged Singaporeans suffering from dementia, cancer, stroke, and other severe ailments immediately.

To date, Raymond Maids has an excellent retention rate of 47.62%, a transfer rate of 3.16%, and a high placement volume of 303.

Customer Reviews

“Very efficient and professional in maid handling. They ensured that the process of getting a maid was simple, quick and fast. Told them my requirements of the house and very quickly they found a suitable maid that met the needs of my house. They train their maids very well, so far I have no (complaints) or any issues with the maid. Highly recommended.”

The service personnel were very (patient, polite,) and helpful.”

Years in the Industry
20 Years

Primary Services
General housekeeping, child care, elderly care, cooking

Secondary Services
Shortlist of candidates, video / phone interview, application of work permit, embassy endorsement, medical check-up, direct hiring, maid transfer, repatriation / pick up service, holiday drop off, counselling, renewal of contract, purchase of air ticket

Price Range
S $1,500 – S $2,500

Operating Hours
24 hours a day, 7 days a week

Email Address
admin@reliablemaids.sg

Contact Us
Phone: +65 6978 1009 or Whatsapp

Having a process-led method to hiring maids will speed up the entire hiring process, reduce the headaches, and make the maid agency fees worthwhile. Reliable Maids in Singapore provides all these benefits to Singaporeans and guarantees that you can get the best candidate for your homemaking, cleaning, or housekeeping needs.

Reliable Maids conducts in-house language and skills testing and improvement lessons, which ensures their maids have the best quality out there. Plus, you can get a great number of Filipino maids who specialize in speaking English and have high-level caregiving skills.

Currently, Reliable Maids has a transfer rate of 2.35% and a moderate placement volume of 113.

“I will like to thank your agent Melissa Pang for fast, efficient, helpful and responsible to my requirement. Additional she also guide me to find your reliable maid agency location. Also she help me to find suitable mynmar (sic) maid that my father like her for attend to him during care giver trainer at hospital. Best reliable maid agent that I ever find very fast for me. I am very satisfied with your fast efficient services. VERY Highly recommend.”

“We would like to thank Reliable Maids agency especially Melissa who has been so helpful in getting my parents a helper during this time when there is a shortage. The interviews and processes are quick and reliable. When there is an issue, we could talk to Melissa so that the helper and ourselves felt supported to resolve the issue. We got to know about this agency through our last Myanmar helper and couldn’t thank her for more. Once again I would like to say a big thank you and team for all the help rendered.”

EELIT Maid Agency Home page

Years in the Industry
10 Years

Primary Services
General housekeeping, child care, elderly care, cooking

Secondary Services
Maid placement services, direct hiring of your own helper, transfer maid, insurance & medical checkup, application / Renewal of work permit, work permit services for other sectors, comprehensive training and counselling services for caregivers

Price Range
S $788 plus

Operating Hours
Monday – Friday: 11:00 AM – 7:00 PM
Saturday: 11:00 AM – 5:00 PM

Email Address
enquiry@eelit.sg

Contact Us
Phone: +65 6440 6468

It’s rare to find an agency with true care and concern for its employees and clients. EELIT might have a strict guideline on choosing their maids, but all those they’ve selected have a proven track record of honesty, reliability, and dependability. 

On the client’s side, EELIT nurtures its clients through its comprehensive and detailed process to ensure both maids and clients get along.

In doing so, the agency’s retention rate of 50.78% is higher than the national average, with its 1.74% transfer rate and decent placement volume of 135. This ensures that EELIT, while young, will always provide high-quality services to its clients and continue its helpfulness to maids from the Philippines, Indonesia, and Myanmar when it comes to good employment.

Customer Reviews:

“Thank you Eelit for making my 1st time hiring of helper easy! Your wealth of experience, patience and good eye for spotting the right helper to suit my expectation has made my life so much easier. Special thanks to the boss and manager Ivy for your professionalism.”

“Recommended by a friend to get my maid from Eelit. Provided my requirements and they did a very close matching for me. Staff was very sincere and patient, not pushy and even helped me interview the maid to make sure she can handle my requests. The maid already worked with us for 3 months and i can only say she is a blessing to us.”

Tailormaid Services Homepage

Years in the Industry
10 years

Primary Services
General housekeeping, child care, elderly care, cooking

Secondary Services
Domestic worker lodging, in-house training, caregiver training, financial assistance for FDWs, home leave application, work permit processing, medical checkup, comprehensive insurance coverage, and security bond

Price Range
S $1,000 – S $2,500

Awards and Notable Achievements
Corporate LiveWire Singapore Prestige Awards 2020-2022 Winner of Specialist Employment Agency of the Year

Email Address
enquiry@tailormaid.sg

Contact Us
Phone: Whatsapp

Tailormaid is one of the younger generations of maid services. It’s understandable that Singaporeans favor older agencies, but Tailormaid and other agencies with over 10 years of experience are proving that sensitivity to modern needs can topple experience in some cases.

The agency focuses on finding the perfect maid for the job rather than speeding up the process. It’s no wonder that this agency won the Corporate LiveWire Singapore Prestige Awards 2020-2022 Award for Specialist Employment Agency of the Year twice. Plus, according to reviews, all their representatives do try to get to know you and your household at a personal level to learn the best homemakers who can help you with your home.

Customer Reviews:

“Professional and detailed consultation by Chloe and Carmen to understand requirements for employers and match it with the correct helpers. Ethical process from them ensures the fairest practice in the market. Look for Chloe and Carmen to get your tailor made helper services!”

“I must say, the most responsive and ethical employment agency I ever engaged. Not only Chloe was very passionate about her service, even the charges that they have are unbelieveable lower than my expectation! (given their service level) Keep it up! I hope that oneday you and your Team will finally show the industry that it is truly not LUCK!”

Wonderful Maid Agency Cover Image

Years in the Industry
7 Years

Primary Services
Household Helpers, Babysitting, Elderly Care

Secondary Services
Domestic worker lodging, in-house training, caregiver training, financial assistance for FDWs, home leave application, work permit processing, medical checkup, comprehensive insurance coverage and security bond.

Price Range
S $1,000 – S $2,500 plus

Operating Hours
Monday, Wednesday, Friday: 11am- 8pm 
Tuesday, Thursday: 11am- 6pm Saturday: 11am- 5pm

Email Address
enquiry@tailormaid.sg

Contact Us
Phone: +65 6788 9161

It’s hard not to recommend Wonderful Maid because its track record only suggests exceptional quality services. 

The agency recruits maids from the Philippines, Myanmar, and Indonesia. The company provides in-house skills and language training to make sure both Singaporeans and helpers understand each other effectively. 

Many Singaporeans who have worked with Wonderful Maid highlight the helpfulness and dependability of their maids versus others in the same experience and age bracket in the industry.

Customer Reviews

Engaged them for my first helper in year 2019. Everything went smoothly and hassle free. Just done the renewal with them, same great service. Thanks to Eve, Evon n Kelvin, keep up the good work.. Appreciate it.. Stay safe”

“I engaged this agency 3 times for 3 maids and had been satisfied with their professionalism. All my queries were answered satisfactorily. Additional help was rendered voluntarily and the support given went above and beyond their scope. Definitely one of the better agency as compared to some of the experiences that my friends encountered.”

JForce Employment Services Homepage

Years in the Industry
10 Years

Primary Services
General housekeeping, child care, elderly care, cooking

Secondary Services
Shortlist of candidates, video / Phone interview, application of work permit, embassy endorsement, medical check-up, direct hiring, maid transfer, repatriation / pick up service, holiday drop off, counselling.

Price Range
S $1,000 – S $3,000 plus

Awards and Notable Achievements
Singapore Enterprise Awards Most Promising Employment Agency of 2016. Singapore Brand Prestige Award 2016

Contact Us
Boon Keng branch:
bk_info@jforce.com.sg or +65 6635 2506
Ang Mo Kio branch:
amk_info@jforce.com.sg or +65 6909 2213
Jurong East branch:
jg_info@jforce.com.sg, +65 69097782 or +65 85961008

Another young generation of agencies hiring transfer maids, JForce strikes the balance between experience and modernity. The agency prides itself in providing high-quality skills and language training plus a listening ear to find the candidate that perfectly fits with their client’s needs.

It’s no wonder that JForce’s retention rate is at 48.81%, which is a bit above the country’s national average. This is a huge feat considering that its 476 placement volume is higher than most agencies too.

Customer Reviews

“I had a tremendous experience engaging with Jforce Boon Keng starting from the first phone call. Alia and Jeffrey are professional, resourceful, responsive and truly care about the customers. We hired a helper from Jforce (a swift decision and no regrets!) to take care of our baby and we are very happy working with the helper. The advice shared by Jeffrey and Alia is extremely helpful for a first time employer like me. We also find our helper is exceptional, great attitude, well trained, experienced and a pleasure to work with. If I can give 10 stars for Jforce I would! I called almost all maid agencies and I have the best experience with Jforce.”

“Efficient, resourceful and professional. Most responsive!”

Island Maids Homepage

Years in the Industry
11 Years

Price Range
S $1,000 – S $3,000 plus

Awards and Notable Achievements
Quality Service Award Winner 2020

Email Address
enquiries@islandmaids.com.sg

Contact Us
Ang Mo Kio Branch:
+65 6553 7703
Bedok Branch:
+65 6448 7703
Hougang Branch:
+65 6758 7703
Jurong Branch:
+65 6835 7703
Yishun Branch:
+65 6757 7703

It’s easy to mistake that Island Maids is a school for aspiring maids looking to work for high-quality clients in Singapore. Island Maids has a comprehensive in-house maid training course that ensures their helpers can provide Singaporeans the optimal help they need.

Many clients note Island Maids’ prompt service and comprehensive professionalism by taking care of all paperwork, background and medical screening, and training of their maids from the Philippines, Myanmar, and Indonesia.

Island Maids won the Quality Service Award in 2020 because of its outstanding and continuously-improving quality of service despite its high placement volume.

Customer Reviews

“I had a great experience with Island Maid agency. Nice working with agent Jayden, he is passionate about his work and super prompt in his responses. He patiently explained me when I inquired about their services. Mary Grace was my confinement nanny. She made the first month of confinement so much easier for me. She took a great care for my baby and me. She also cooked really well. Overall, I had a very satisfied experience with her during this 28 days. Cheers Island Maid team!”

“We engaged Island Maids through Jayden and he was prompt in getting us an English speaking confinement nanny. Our Nanny was Aunty Loo (Loo Sai Moi) and she was a great help to us in our first month of the baby’s arrival. Being new parents and away from family, we needed an expert hand to guide us with all the baby activities and we couldn’t have a better option than Aunty Loo. I thank Island Maids for a wonderful service :-)”

JL Maid Specialist Homepage

Years in the Industry
8 Years

Primary Services
General housekeeping, child care, elderly care, cooking

Secondary Services
Transfer maid placement. Philippine, Indonesia, Myanmar maid placements. Available for direct hiring, work permit and passport renewal, and home leave documentation.

Price Range
S $1,000 – S $3,000 plus

Awards and Notable Achievements
Quality Service Award Winner 2020

Email Address
enquiries@islandmaids.com.sg

Contact Us
Pasir Ris branch:
+65 6581 3566
Bishan branch:
+65 6459 4112

Even if it’s one of the youngest agencies out there, JL provides only the best maids for its clients. The agency hires maids from the Philippines, Indonesia, and Myanmar. They give in-house skills and language training courses that are much shorter yet much more effective than its rivals. 

Many reviewers note the attention to detail, helpfulness, and intuitiveness of both their recruiting team and helpers, which helps them retain and improve their high Google review rating of 4.7/5.

Customer Reviews

“Cathy has been patient and responsive in answering our questions from Day 1. Due to covid-19, the procedure to get our helper becomes very complicated and yet, Cathy showed professionalism and is constantly checking on us and advising us on the steps to take and what to do. She is also constantly finding alternative ways to have our helper have urgent approval to enter Singapore. We are thankful to have Cathy and we really appreciate the efforts she has put in to get our helper. Thank you Cathy for the excellent and smooth transaction though we know this period is very difficult to hired a maid.”

“Cathy is very professional about her job, much appreciated the time to time update and answering all my non stop question, she also very honest about my enquiry unlike other agent they will do empty promises. God Bless and Keep it up the good work.”

Westrama Management Homepage

Years in the Industry
38 Years

Primary Services
General housekeeping, child care, elderly care, cooking

Secondary Services
Transfer maid placement. Philippine, Indonesia, Myanmar maid placements. Available for direct hiring, work permit and passport renewal, and home leave documentation.

Price Range
S $1,500 – S $3,000 plus

Operating Hours
Monday – Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 3:00 PM

Email Address
maid@westrama.com

Contact Us
+65 353 839 or +65 322 124

Westrama is one of the oldest yet hardest working agencies in Singapore. For anyone looking for Indian homemakers, Westrama is the best agency to work with because they specialize in finding the best Tamil-speaking maids that are well-trained and capable of delivering the service Singaporeans need.

Despite specializing in Indian maids, Westrama has maids from the Philippines, Myanmar, Malaysia, and Bangladesh, to name a few. Plus, their experience indicates the excellent way they’ve streamlined the entire recruiting and training process that guarantees zero headaches for their clients.

Customer Reviews

“I have been looking for different maids (Filipino, Myanmarese, Indonesian, Indian)through various maid agencies, and came across Westrama Maid agency. Their HR (Baby madam) was so helpful in finding the suitable maid for us to take care of our 1.3 months old baby as we both were working couple. Their process is seamless and they are also supportive in resolving conflicts with maid if any, post placement. Its been a month now, the new maid has joined her job and so far she is good in taking care of baby. I would suggest Westrama Agency, if anyone is looking for a professional maid.”

“I am working with M/s. Westrama Management (S) Pte Ltd for more than 10 years. Mr. Ram provide us personalized services to me as well as to my clients HR needs. He is highly knowledgeable and keep the updated HR information on his finger tips and advise accordingly. All our clients are very happy and keep referring his services to other friends and business associates. Keep the Good Work West Rama!!!. Happy to work with your company always. All the best.”

How We Rate and Review The Products and Services We Recommend

Top Brands collates information from a wide array of sources, from firsthand customer interviews, internet reviews, recorded company and brand performance data, actual experience with the service, and other possible sources of raw and trustworthy data in writing our recommended products and services.

You can earn more details about our methodology here

In Closing

It won’t be a struggle to find the best and most trusted maid agencies if you keep this list handy when looking around Singapore. All of our recommendations guarantee a pleasant and great experience when it comes to hiring the best maids in Singapore.

  • Singapore has more than three dozen high-quality maid services, and we’ve selected the most reliable and highly-rated ones based on customer experience and data from the Ministry of Manpower (MOM).
  • The MOM is responsible for overseeing all activities by maid agencies and offers helpful metrics that helped us select these 10 reliable agencies alongside our collected data.

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