10 Best Travel Agencies & Tour Operators in Singapore

10 Best Travel Agencies & Tour Operators in Singapore

Top Brands Admin

Nowadays, you can quickly type anything through google, and voila! Within a few seconds, you will get what you are looking for. The same goes for booking a flight, a hotel, a tour, or a company or business trip.

While you may get excellent deals by booking online, this may get a pretty big slice of your time. You will need to check that their website, offers, travel insurance, and transactions are legit. Plus, after going through all these, you still could end up paying more than what you expected.

Travel agencies have better-experienced agents that can help you with almost all your travel concerns. So, read on as this post will help you find the best travel agency in Singapore.

Why It’s Better To Book With Travel Agencies in Singapore?

Booking a trip from a travel agency may seem outdated for the younger generation, yet it is still the best way to a hassle-free journey. Here are a few benefits of booking through a travel agent:

You can speak with a real person.

When you book online, you will often interact with a messaging bot. This feature becomes a hassle for complex booking situations. And because travel agents are usually locals, they get to tell you about authentic local finds and other information you won’t usually get on blog sites. 

You save your precious time and money.

With a do-it-yourself booking, you’ll need to research, arrange the possible itinerary, find the best hotel, and process visa requirements. Tour managers and travel agents could do all of this for you at a reasonable fee. So, you get to save on time, money and get away from the stress of doing all the hard work.

They are experts at this.

Travel agencies in Singapore will tell you everything you need to know about your travel concerns. The agency trains their professional tour consultants to handle every situation about travel. They also blend travel expertise with excellent customer skills to give the best experience to their clients. 

Everything you need is in one place.

Booking on your own, you will transact with a separate provider for the hotel, the flight, and the shuttle or service. All these concerns are taken care of in one place. A travel agency will also save you from the hassle of missing out on something important.

Travel agencies will tell you everything you need when you book with them.

You will have to wait a long time for an email response with online bookings. You may also remain in a queue for customer service assistance. With a travel agency, you will get up-to-date information on your travel ins and outs and even include weather conditions and what is or isn’t allowed.

You could also avoid cancellations or unnecessary changes to your travel plans with complete information. And if it happens, they will help you get a better outcome from these changes.

You get the best value for your money.

A common misconception about booking through a travel agency is that it will cost them extra money. Truth is you can even save much because they can offer lower rates and reasonable prices. Their strong connections with airlines and access to lower hotel packages allow them to offer discounted rates to clients.

You get a travel plan that is tailor-fit to your needs and preferences.

Travel agencies value your personal needs and requests. As they want to form a good working relationship with you, they ensure that you get an incredible experience from their service. Creating that kind of relationship will mean more future transactions with their clients.

Singapore’s Best Tour Operators and Travel Agencies

Having made a few trips before, you’d probably think that you’ve become quite an expert. Yet, there is a more straightforward way of doing travel-related tasks through reliable travel agencies in Singapore.

So, whether you are waiting for that perfect time to travel or choose to do some local travelling in the meantime, you may want to check out our top travel agency picks:

  1. Monster Day Tours
  2. Dynasty Travel International
  3. Fayyaz Travels
  4. Chariot Travels
  5. New Shan Travel
  6. Chan Brothers Travel
  7. CTC Travel
  8. SA Tours
  9. Hello Singapore Tours
  10. Tribe Tours

Price Range
Flexible

Address
71 Ayer Rajah Crescent, 04-01, Singapore 139951

Operating Hours
Monday-Friday: 9:00 am – 6:00 pm

Email
info@monsterdaytours.com

Contact Us
Phone: +65 8749 7346

Monster Day Tours is one of the top-rated travel agencies in Singapore that offers various private tours to discover Singapore’s many exciting destinations. Their city tours include food tours, cultural, and adventure tours. They even give free walking tours that are not limited to adults.

With the limit on in-person activities, they offer virtual tours and other new ways to keep their clients entertained.  Launching its virtual art walk around Little India and an online art workshop, it runs 10 to 15 virtual tours each month for group tours of up to 300.

Tripadvisor awarded a certificate of excellence from 2018 to 2019 and was 2020’s Traveler’s Choice by the same award body.

Service Highlights

  • 3-hour guided walking tour. English-speaking tour guides or tour leaders will help you learn about Singapore’s rich culture and heritage through various significant locations in the city.
  • Friendly and expert tourist guides. At present, they have 23 of only the best storytellers for you, from entertaining to passionate, so you’ll surely enjoy the experience.
  • Award-winning virtual tours. They are redefining tourism through virtual tours where one can participate from anywhere in the world.

Customer Reviews

“The Southern Islands Discovery Sunset Sail exceeded my expectations. Despite the sudden heavy rain and strong waves, the guide, Grace persevered in giving us a good commentary throughout the trip. She made sure everyone felt comfortable and also ensured our safety. It is a most memorable trip and yes, as Singaporeans who hardly bother to discover our own island, it was an enriching and eye-opening experience.Kudos to the Monster Day Tours for facilitating such an interesting tour.” – Molyani Sulaiman

“Great tour on the journey of learning tea. Our tour guide Darius is nice, helpful, and share with us about tea and the history of the places we went by in Chinatown. I learn quite a lot and also get to taste different kinds of variation of tea and the local tea is still the best and fits my taste buds the most!!” – Chunhui Lee

Price Range
Flexible

Address
35 New Bridge Road, Singapore 059395

Operating Hours
Monday-Friday: 12:00 pm – 5:00 pm

Email
enquiries@dynastytravel.com.sg

Contact Us
Phone: +65 6338 4455

Dynasty Travel has offered many tourists high-quality travel services at affordable prices since 1978. Since then, it has become one of Singapore’s most reliable travel agencies in Singapore. Dynasty Travel provides a complete range of services from group tours, educational trips, wholesale ticketing, and more.

Awarded as Top Agent by the Hong Kong Tourism Board, it provides excellent travel packages, especially in Macau and Hong Kong Tours. Dynasty Travel hub is accessible and will help you achieve the most comfortable family trip.

Service Highlights

  • Convenient mobile app for booking. The app provides valuable travel tips and comprehensive information on their package tours.
  • Choose over 20 countries for tourist destinations. Visit their website to see what tour package is currently available for each country.
  • Travel rewards program. Earn travel points and enjoy extra perks, privileges, and vouchers.

Customer Reviews

“I booked my cruise to nowhere trip from Dynasty Travel. Thanks to Chris Ng who provided excellent service. Very friendly and yet professional, explained every single detail and made sure I understand the terms and conditions.” – Lucas Ng

“Lorenzo, from Dynasty Travel, has been a great help during our booking. He is experienced and provides much useful information. It was a pleasant experience overall!” – Dwayne Ng

Price Range
Flexible

Address
131 Tanglin Rd, 02-07/08 Tudor Court, Singapore 247924

Operating Hours
Monday-Friday: 10:00 am – 6:00 pm
Saturday: 10:00 am – 3:00 pm

Email
info@fayyaztravels.com

Contact Us
Phone: +65 6235 2900

Fayyaz Travels prides itself in creating custom itineraries for its clients. As they understand that every traveller has an ideal travel experience, the tour agency takes great interest in their customer’s every request. Fayyaz Travels offers low-cost trips to luxury trips and treats all their clients with excellent service.

Service Highlights

  • 24/7 customer service. Ensures that all aspects of the travel are smoothly in function. 
  • Excellent reservation system. A smooth-running system gives the agency an edge over its various competitors.
  • All your travel needs are in one place. Provides a vast number of services that include worldwide tours, local and overseas accommodations, corporate travels, private jets, and visa services.

Customer Reviews

“The service we received from Fayyaz Travels was prompt, professional and outstanding for our honeymoon in Turkey. I would recommend them to all friends and family. Myself and wife really enjoy our trip planned by Naveed. Thank you so much. Will definitely go back to them for my future holiday trips. Thank you once again.” – Muhammad Farhan Othman 

“I saw an Ad on instagram for Fayyaz Travels, helping people stuck outside of the home to get back to their families. I’m so glad I contacted them and was able to get back home safely! A special thanks to Naveed, thank you for being patient and helping me get the best rates. The past few months have been difficult for everyone with the pandemic and I couldn’t reccomend these guys enough!” – Zainab Zaidi

Price Range
Flexible

Address
101 Kitchener Road, Jln Besar, #03-38/01-31, Singapore 208511

Operating Hours
Monday-Friday: 10:00 am – 6:30 pm

Email
enquiry@chariot.com.sg

Contact Us
Phone: +65 6334 0255

Chariot Travel Pte Ltd is a leading travel and tours agency in Singapore that has been in operation for 24 years. Its main activity includes various tour packages, with secondary services in outbound freight forwarding, packing, and crating. 

Its Singapore Holiday packages include Spirituality and Discovery Tours and Cultural and Heritage Tours, where one gets to experience Singapore at its finest. 

Chariot Travel is licensed by S.T.B. and a National Association of Travel Agents Singapore (NATAS).

Service Highlights

  • Excellent customer service. Clients can easily reach them through various communication channels that are very responsive.  
  • Exotic destinations in Singapore. Their strong rapport with suppliers earned them the reputation of providing leading extraordinary destinations.
  • IATA-accredited ticketing services. Chariot Travels can directly purchase from more than 20 reputable airlines in Singapore.

Customer Reviews

“1st time cruise but won’t be our last. We booked with Chariot Travels for our Honeymoon to Royal Caribbean Cruise , amazing service the staff are all fantastic. Met nearly all expectation, We were pleasantly surprised with such good customer care. Staffs are from different places with different languages, so easy to communicate. Given the quality of service we would certainly look at booking through Chariot Travels for up coming trips.” – Sagana Dhamo

“Chariot Travels is my go-to agency regardless of where I’m travelling to. They’ve helped me book and organize some of the most fantastic vacations I’ve been on, the most memorable being my trip to the Maldives. I will recommend them as their management team is very good at what they do and will make sure that you travel hassle-free!!” – Supriya Giri

Price Range
Flexible

Address
20 Maxwell Rd, #01-02, Singapore 069113

Operating Hours
Monday-Friday: 10:00 am – 7:00 pm
Saturday: 9:00 am – 5:00 pm

Email
customerservice@newshan.com

Contact Us
Phone: +65 6481 1181

New Shan Travel had its humble beginnings in 1972 and has now grown to have served over 1 million satisfied clients. It offers a full spectrum of travel-related services such as wholesale ticketing, accommodation, visa processing, booking tours, flight tours, and more.

They have formed a strong connection with major airlines and have become one of Singapore’s best passenger sales agents through the years. To date, it has received more than 20 awards, striving for consistent excellence in its field.

Service Highlights

  • Global partner of more than 70 airlines. – Have a strong partnership with the largest and most trusted airlines worldwide.
  • Full-suite of services for corporate travels. Services include after-office services, insurances, VIP incentives, and customizable travel arrangements.
  • Expertly tailored MICE – Their MICE itineraries are focused on clients’ core business functions.

Customer Reviews

“Booked my cruise ticket through this agency under Chris.She is prompt and quick in securing whatever I wanted for this cruise trip.One thing that makes her really stands out is her friendliness and attentiveness to check out if everything is going alright and will be ready any time to help to resolve any issues that can be done at her end with dream cruise.” Huiling Kee

“Service is the word. Great service by Felicia & Auther. Just completed my Dream Cruise booking with their assistance. It’s was such a pleasant experience dealing with both of them . Felicia is prompt in replying to my enquiries in WhatsApp. Among the agency I have enquiry on Felicia is the most approachable and patient in replying my enquiry & providing the information I need. Auther was so welcoming and friendly while assisting my booking. Both are such a great team. Will definitely put them in my first choice if open up for more travel options. Two thumbs up for both of them.” – Peace

Price Range
Flexible

Address
150 South Bridge Rd, 01-12 Fook Hai Building, Singapore 058727

Operating Hours
Monday-Thursday: 11:00 am – 6:00 pm

Email
customerservice@newshan.com

Contact Us
Phone: +65 6850 0300

For more than 50 years, Chan Brothers have been a reliable travel agency in Singapore. With solid business partners in the market, it remains the largest provider of quality travel packages, best for corporate travel and leisure travellers. They offer a wide selection of flight tours to Asia, Europe, and America.

Chan brothers offer adventures and the best travel experiences to its clients. It also consistently revisits existing packages and refines them according to its customers’ needs. 

It has earned prestigious awards from Reader’s Digest, AsiaOne, and Travel Trade Gazette Asia.

Service Highlights

  • Active Call Center. Dedicated call center agents answer the needs of customers 24/7.  
  • Worldwide Cruise Center. Clients get to choose from a wide range of cruise lines for their dream cruises.
  • Customized trips. The agency can personalize itineraries for private group trips and incentive and special interest tours according to clients’ requests.

Customer Reviews

“Went to Scandinavia and the itinerary and tour guide was perfect! Made so many friends.” – Miss Elle

“Because of Covid-19 , we had to cancel our trip to South Korea, we are going with our son, Daughter in-law , our daughter and son in-law , Total of 6 pax !! So we ask Chan BrothersTravel Agency about our refund , Oh !!Thanks so much to Kiong Wei Sun (ms) Telephone : 62129679 !! Within a shortPeriod of time , we get back our refund !! Also most of all , thanks so much to Chan Brothers Travel Agency !! We hope that We can see you all soon.” – Cindy Choo

Price Range
Flexible

Address
133 New Bridge Rd, Chinatown Point, Singapore 059413

Operating Hours
Monday-Saturday: 10:00 am – 8:00 pm
Sunday: 12:00 pm – 6:00 pm

Email
enquiry@ctc.com.sg

Contact Us
Phone: +65 6216 3456

Commonwealth Travel Service Corporation, better known as CTC Travel, is a renowned travel agency in Singapore. Since 1990, they have been catering to a broad range of travel plans and needs for Singaporeans travellers. Its expertise in international destination faring has allowed them to provide the best tour experiences to its vast clientele.

In 2017, CTC Travel received three excellence awards from Tripzilla: best for exotic tours, best for China, and best for Korea tours.

Service Highlights

  • Wide range of customized tours.  CTC travel’s tour packages Include MICE, private tours, Muslim tours, and educational tours.
  • Best China Tours. Focused on providing unique China tours in various towns, including Beijing, Guangdong, Zhangzhou, and many more.
  • Well-traveled vacation consultants. These consultants provide expert suggestions based on personal travel experiences.

Customer Reviews

“One of the better and reliable tour agencies in SG, services of staffs and tour guide all up to standard.”- Don Saw

“We just returned from 8 days Harbin/Jingbo winter fishing/Yabuli-29 December 2019 to 5 January 2020. Mr John Yeo was our tour leader.  Our holiday was made even more pleasant due to his excellent service by him. This was our first trip with CTC, and it is tour leaders like John that make it memorable and he is by far the best tour leader we have encountered.” – Molly Leung

Price Range
Flexible

Address
1 Park Rd, 04-62 People’s Park Complex, Singapore 059108

Operating Hours
Tuesday-Saturday: 11:00 am – 6:00 pm

Email
enquiry@satours.com.sg

Contact Us
Phone: +65 6535 2611

Sino-America Tours, better known as SA Tours, is another travel agency that offers established travel services and customized tours to its clients. With over 45 years of experience, SA Tours has been an icon in the travel industry. Their services include group tours, customized tours, corporate tours, and plenty more.

Service Highlights

  • Travelers’ Club. Travel members of SA Tours earn loyalty points and other perks and privileges.
  • Europe Tours. Travelers will have a vast choice of Europe packages ranging from 9 to 16 days itineraries.
  • China Tours. A fantastic tour of 13 China destinations and travel-related products and services introduces new interest points to satisfy travellers.

Customer Reviews

“We just completed a tour with SA. We feel that the staff are professional and helpful. The trip is satisfying and professionally arranged. Thank you from Anna Lam & Family.” – Wong Wong

“Friendly staff and patience in explaining their packages. Price is also competitive. My family has been using SA for few years and it has been always our top choice for tour agency. Keep up the good work!” – Soleil Chocolate

Price Range
Flexible

Operating Hours
Monday-Sunday: 8:00 am – 5:00 pm

Email
bookings@hellosingaporetours.com

Contact Us
Phone: +65 9630 8621

Hello! Singapore is a tour agency specializing in culturally immersive walking tours. They focus on bringing people to experience the rich culture of Singapore through authentic local cuisines, culture, and history. Plus, you can even choose your walking tour to be either in English, Mandarin, or Cantonese language.

Hello! Singapore’s customized private walking tour is Tripadvisor Traveler’s Choice winner for 2020. At the same time, their Singapore Food Tour is the winner for 2021.

Service Highlights

  • Sunset sail tour. Enjoy a 3-hour Singapore harbor sunset cruise with a mix of other guests.
  • Fully customized private tours. Choose from either a day or night tour and a tour length of your choice.
  • Food Tours. Enjoy more than five hours of eating like a local and get to know Singapore’s food culture.

Customer Reviews

“It has a very complete Singapore tour program for those who spend their Stopover in Singapore before continuing their return to their country or before continuing their journey through SE Asia.” – Jean Andres Schell de Nijs

“I took this food tour in January just hours after my arrival from the US. It was a great way to get an introduction to the “Old Singapore” – an emphasis on local ethnic (food) markets and not much on the new architectural buildings that Singapore has become noted for.  Better to do that on your own.  We had a small group of five so it worked out very nice. Good food choices and a wonderful guide.  Food tours are a great way to experience a city while familiarizing yourself with what is usually a less commercial area.” – Mark Telpner

Price Range
Flexible

Address
51 Goldhill Plaza, #07-10/11, Singapore 308900

Operating Hours
Monday-Friday: 24/7
(online appointments only)

Email
bookings@tribe-tours.com

Contact Us
Phone: +65 6463 1031

Tribe Tours is another tour operator that focuses on innovative domestic tours that give its clients a unique Singapore experience. Their day tours ranged from two to four hours and were kept small for an engaging experience among the group. As they are also an event planning company, they cater to corporate, professional,  and educational events.

Tribe Tour is a Singapore Tourism Awards winner for “Outstanding Tour Experience” for 2021.

Service Highlights

  • Signature Tours. Learn about Singapore’s neighborhoods, history, culture in a unique, fun way from a choice of themed tours.
  • MICE for both local and international companies. They craft their MICE programs and execute them seamlessly with inspirational and fresh ideas.
  • “Disappearing Trades” Tour. Learn about Singapore’s disappearing trades like traditional bread-making, paper house-making, and coffee roasting.

Customer Reviews

“Very fun and interesting. Got to your around Chinatown and solve fun puzzles along the way. Very passionate tour guide as well, shared interesting stories and very interactive.” -Haiyan Song

“Joined the tour ‘About Mr Lee’ together with my family today which we enjoyed tremendously. Guide Iris is well experienced and clear in her presentation. The half day tour was well organized and manageable. The agency, Tribe Tours, was also very supportive and responded readily to queries. Would love to join them on future tours like this should something of interest come up.” – Candice Soh

How We Rate And Review The Products And Services We Recommend

Top Brand aims to give a reliable and unbiased review of the best products and services. We only choose those in the industry for over ten years or consistent top-raters. We provide helpful context and relevant comparison points to help our clients make informed decisions.

Learn more on how we rate our products and services here.

Conclusion

Due to the Covid 19 pandemic, some travel agencies like WTS Travel and Original Food Tours Singapore have permanently or temporarily closed. Yet, some remain resilient and adapted to the new norms of travelling.

The pandemic may not yet be over, and there may be a lot of travel restrictions put in place. But we have to believe that better days are coming and soon we get to travel freely again.

Nonetheless, a travel agency constantly looks for the best trips they can recommend to their clients. And with the right travel agency, the thought of having your dream vacation is a few steps from being a reality.    

Key takeaways: 

  • A travel agency is an obvious answer to hassle-free travel.
  • Go for a travel agency that consistently goes above and beyond their client’s travel needs.
  • Virtual tours could offer a respite while waiting for a safer travel opportunity.

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